Legal notice and privacy policy
DATA PROTECTION POLICY
The Management / Governing Body of SARA SERRANO SUÁREZ with NIF: 40374672N (hereinafter, the Data Controller), assumes the maximum responsibility and commitment to the establishment, implementation and maintenance of this Data Protection Policy, ensuring the continuous improvement of the Data Controller with the aim of achieving excellence in relation to compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (OJEU L 119/1, 04-05-2016), and Spanish personal data protection regulations (Organic Law, specific sectoral legislation and its implementing rules).
The Data Protection Policy of GUITARRA DE GRANADA is based on the principle of proactive responsibility, according to which the data controller is responsible for compliance with the regulatory and jurisprudential framework governing this Policy, and is able to demonstrate it to the competent control authorities.
In this regard, the controller shall be governed by the following principles that should serve to all its personnel as a guide and frame of reference in the processing of personal data:
Data protection by design: the controller shall implement, both at the time of determining the means of processing and at the time of the processing itself, appropriate technical and organizational measures, such as pseudonymization, designed to effectively implement data protection principles, such as data minimization, and to integrate the necessary safeguards into the processing.
2. Data protection by default: the controller shall implement appropriate technical and organizational measures with a view to ensuring that, by default, only personal data that are necessary for each of the specific purposes of the processing are processed.
3. Data protection in the life cycle of the information: the measures that guarantee the protection of personal data shall be applicable during the complete life cycle of the information.
4. Lawfulness, fairness and transparency: personal data will be processed in a lawful, fair and transparent manner in relation to the data subject.
5. Purpose limitation: personal data will be collected for specified, explicit and legitimate purposes and will not be further processed in a way incompatible with those purposes.
6. Data minimization: personal data will be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
7. Accuracy: personal data shall be accurate and, if necessary, kept up to date; all reasonable steps shall be taken to ensure that personal data that are inaccurate with respect to the purposes for which they are processed are promptly deleted or rectified.
8. Limitation of the retention period: personal data will be kept in a form that allows the identification of data subjects for no longer than is necessary for the purposes of the processing of personal data.
9. Integrity and confidentiality: personal data shall be processed in such a way as to ensure appropriate security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, through the implementation of appropriate technical or organizational measures.
10. Information and training: one of the keys to guarantee the protection of personal data is the training and information provided to the personnel involved in the processing of such data. During the life cycle of the information, all personnel with access to the data shall be properly trained and informed about their obligations in relation to compliance with data protection regulations.
The Data Protection Policy of SARA SERRANO SUÁREZ is communicated to all staff of the data controller and made available to all interested parties.
Consequently, this Data Protection Policy involves all the staff of the data controller, who must know and assume it, considering it as their own, each member being responsible for applying it and verifying the data protection rules applicable to their activity, as well as identifying and providing the opportunities for improvement that they consider appropriate with the aim of achieving excellence in relation to their compliance.
This Policy will be reviewed by the Management / Governing Body of SARA SERRANO SUÁREZ, as many times as deemed necessary, to adapt, at all times, to the provisions in force regarding the protection of personal data.
GENERAL CONDITIONS OF THE CONTRACT: In compliance with the duty of information contained in Article 10 of Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce, the following data are reflected below:
– The owner of this website is Sara Serrano Suárez, with address at Calle Ánimas 2 18009, Granada. Contact e-mail bitar@guitarreriabitar.com
– Likewise, it is communicated that the Internet domain http://www.guitarradegranada.com, is the property of the owner of the web.
Sara Serrano Suárez, through its website http://www.guitarradegranada.com, reserves the right to modify the commercial offer presented on this website (modifications on products, prices, promotions and other commercial and service conditions) at any time. We make every effort to offer the information contained in the website truthfully and without typographical errors. In the event that at any time there is an error of this type, at all times beyond the control of Sara Serrano Suárez, we will proceed immediately to correct it.
The contents of the website may, on occasion, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel the purchase without any cost on his part.
All prices are cash prices including value added tax plus eventual transport costs. Purchases to be delivered within the territory of any of the member states of the European Union will be subject to VAT.
Purchases to be delivered to the Canary Islands, Ceuta, Melilla or territories of non-European Union member states will be exempt from VAT. These shipments may incur an additional cost of customs or local taxes.
The goods received must be checked by the customer within 24 hours of receipt, this being the maximum period allowed for any claim for transport damage. The customer must obtain written confirmation from the transport company regarding transport and packaging damage and must report such damage upon receipt of the goods.
Details of delivery times are only binding if they have been agreed in writing as a specific delivery time.
WARRANTY:
A warranty period of 24 months is granted for new items in accordance with the applicable legal provisions.
Defects or damage attributable to faulty or improper treatment or improper assembly or use of unsuitable accessories or modifications of the original parts by the customer are excluded from the warranty.
The warranty also does not extend to wear and tear.
If the customer accepts the goods or the object of the order knowing of a defect, such defect shall be excluded from the warranty.
The customer shall only be entitled to warranty claims for existing transport damage if he has fulfilled his examination obligation within 24 hours of receipt.
They are excluded from the warranty:
– Consumables of any kind, associated with an item sold or purchased separately, such as strings, pickguards, capos, etc…,
– Products subject to wear and tear or other types of wear and tear, as well as product defects attributable to non-observance of usage warnings, improper use, abnormal environmental conditions, improper conditions of use, overloading or insufficient maintenance or upkeep.
– Product defects caused by the use of accessories, supplementary parts or spare parts other than original parts,
– Products in which changes or additions have been made.
– Discrete deviations from the prescribed state that are immaterial to the value and suitability of the product.
The repair as a warranty obligation can take place via a free repair of the defective product or by replacement with a product in impeccable condition or substitute. The replaced products or parts become property of La Guitarrería Bitar.
The warranty claim must be asserted within the warranty period. For this purpose, the affected product must be returned together with a copy of the invoice.
Warranty services do not imply any extension or extension of the warranty period for the product.
MATURITY AND PAYMENT TERMS:
Unless otherwise agreed in writing, invoices are payable immediately and without discount. Payment shall be made in cash in case of cash on delivery, if the customer orders in advance or by credit card, the goods shall be delivered free of charge to the customer’s address. When paying by credit card, the actual debiting of the account takes place with the issuing of the invoice and the dispatch of the goods.
Payments made in other currencies will be credited to the account according to the bank clearing. Bank charges are to be borne by the customer.
APPLICABLE LAW AND COMPETENT JURISDICTION:
Purchases made at http://www.guitarradegranada.com are subject to current legislation. In case of any conflict or discrepancy, the jurisdiction corresponding to the domicile of the buyer shall apply. However, for cases in which the regulations provide for the possibility of the parties to submit to a jurisdiction, Sara Serrano Suárez and the User, expressly waiving any other jurisdiction that may apply, submit to the Courts and Tribunals of the city of Granada.
Final provision:
Should any of these provisions, for whatever reason, become inapplicable, this shall not affect the validity of the remaining provisions.
Alternative dispute resolution:
In compliance with the provisions of Law 7/2017 of November 2, which transposes into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution in consumer matters, we inform you of the following:
1.- The complete data of the person in charge are:
– Sara Serrano Suárez
– Ánimas Street 2 18009, Granada.
– Telephone: +34 626 526 082
2.- The e-mail address where you can file your complaints and claims or request information about goods or services offered on this website is: bitar@guitarreriabitar.com
3.- The company is obliged to answer and resolve your complaints or claims within thirty days of their filing on the aforementioned website.
4.- In the event that this company does not resolve the complaint to your satisfaction, you can go to a resolution entity notified to the European Commission.
5.- The European Union’s online dispute resolution platform referred to in Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, to which you can turn to has the following address:
Information related to the online dispute resolution of Art. 14, para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission offers consumers the opportunity to resolve disputes online under Art. 14 para. 1 of the ODR on one of its platforms. The platform(http://ec.europa.eu/consumers/odr) serves as a website where consumers can try to reach settlements without going to court in connection with disputes arising from online purchases and service contracts.
DATA PROTECTION POLICY
The Management / Governing Body of SARA SERRANO SUÁREZ (hereinafter, the Data Controller), assumes the maximum responsibility and commitment to the establishment, implementation and maintenance of this Data Protection Policy, ensuring the continuous improvement of the Data Controller with the aim of achieving excellence in relation to compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation) (OJEU L 119/1, 04-05-2016), and Spanish regulations on the protection of personal data (Organic Law, specific sectoral legislation and its implementing rules).
SARA SERRANO SUÁREZ ‘s Data Protection Policy is based on the principle of proactive responsibility, according to which the data controller is responsible for compliance with the regulatory and jurisprudential framework that governs said Policy, and is able to demonstrate it to the competent control authorities.
In this regard, the controller shall be governed by the following principles that should serve to all its personnel as a guide and frame of reference in the processing of personal data:
Data protection by design: the controller shall implement, both at the time of determining the means of processing and at the time of the processing itself, appropriate technical and organizational measures, such as pseudonymization, designed to effectively implement data protection principles, such as data minimization, and to integrate the necessary safeguards into the processing.
2. Data protection by default: the controller shall implement appropriate technical and organizational measures with a view to ensuring that, by default, only personal data that are necessary for each of the specific purposes of the processing are processed.
3. Data protection in the life cycle of the information: the measures that guarantee the protection of personal data shall be applicable during the complete life cycle of the information.
4. Lawfulness, fairness and transparency: personal data will be processed in a lawful, fair and transparent manner in relation to the data subject.
5. Purpose limitation: personal data will be collected for specified, explicit and legitimate purposes and will not be further processed in a way incompatible with those purposes.
6. Data minimization: personal data will be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
7. Accuracy: personal data shall be accurate and, if necessary, kept up to date; all reasonable steps shall be taken to ensure that personal data that are inaccurate with respect to the purposes for which they are processed are promptly deleted or rectified.
8. Limitation of the retention period: personal data will be kept in a form that allows the identification of data subjects for no longer than is necessary for the purposes of the processing of personal data.
9. Integrity and confidentiality: personal data shall be processed in such a way as to ensure appropriate security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, through the implementation of appropriate technical or organizational measures.
10. Information and training: one of the keys to guarantee the protection of personal data is the training and information provided to the personnel involved in the processing of such data. During the life cycle of the information, all personnel with access to the data shall be properly trained and informed about their obligations in relation to compliance with data protection regulations.
The Data Protection Policy of SARA SERRANO SUÁREZ is communicated to all staff of the data controller and made available to all interested parties.
Consequently, this Data Protection Policy involves all the staff of the data controller, who must know and assume it, considering it as their own, each member being responsible for applying it and verifying the data protection rules applicable to their activity, as well as identifying and providing the opportunities for improvement that they consider appropriate with the aim of achieving excellence in relation to their compliance.
This Policy will be reviewed by the Management / Governing Body of SARA SERRANO SUÁREZ, as many times as deemed necessary, to adapt, at all times, to the provisions in force regarding the protection of personal data.